Data Privacy Policy

At Joo Casino, we collect information needed to manage accounts, process payments and provide casino services. This Privacy Policy explains what personal, technical and transaction data we collect, how we use it, and the steps we take to protect it. It also covers cookies, service providers and requests to access, correct or delete your information. Some records may need to be kept to meet legal obligations or resolve account and payment matters. If you have a question about your data, contact us through the support options available on the site.

Information We Collect

Account and identity details

Registration details may include your name, email address, date of birth, country, address and account credentials. When identity verification is required, we may collect copies of identification and proof of address. Information you send to support, including messages and documents, may also be kept with your account record.

Technical and transaction data

We collect technical information generated when you use the site, such as your IP address, device and browser details, and account activity. Transaction records include deposits, withdrawals, payment methods, balances, bonuses and gameplay activity. Payment providers may process additional information needed to complete a transaction.

How We Use Information

Account information is used to register and manage your account, verify identity, provide games and respond to support requests. Transaction data is used to process payments, maintain account records and apply relevant bonus terms and limits. We may also use information to protect accounts, investigate suspected misuse and meet applicable legal requirements.

Data Protection

We use HTTPS and SSL/TLS encryption to protect information sent between your browser and the site. Access to personal data is limited to purposes connected with providing and managing the service. No method of storage or transmission is completely risk-free. Keep your password private and contact support if you believe someone else has accessed your account.

Cookies and Similar Technologies

Cookies and similar technologies can help keep you signed in, remember site preferences and support essential site functions. They may also provide information about how the site is used. You can manage cookies through your browser settings, although blocking some cookies may affect login or other account features.

Sharing Information

Information may be shared with service providers where needed to operate the site, including payment processors, identity-verification providers and technical service providers. We may also disclose information when required by law or to address account security and payment disputes. Service providers receive information relevant to the work they perform.

Your Data Requests

You can contact support to request access to your personal information or ask us to correct inaccurate account details. You may also request deletion of your data. Some information may need to be retained for legal, payment or account-record purposes, even after an account is closed. We may need to confirm your identity before completing a request.

Policy Updates

We may update this Privacy Policy when our services, data practices or legal requirements change. The current version will be available on the site. Review it from time to time to see how your information is handled.