Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team via live chat, email or phone for prompt help. Account verification, deposits, withdrawal queries and site problems are handled by specialists. Use the channels below to report issues, request documents or send feedback. A team member will respond using your preferred contact method during our published support hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat priority - fast response) |
| General enquiries | [email protected] (email responses within business hours) |
| Affiliate enquiries | [email protected] (partner team available Mon-Fri) |
| Payments | [email protected] (deposit and withdrawal support, payment disputes handled here) |
| Privacy | [email protected] (privacy requests and data access) |
| Phone | +61 3 9124 5867 (calls and SMS) |
| Working hours | Mon-Fri, 09:00-18:00 AEST - Live chat 24/7, Email replies Mon-Fri |
Contact by email
For detailed requests, account-related issues or anything that needs an explanation or supporting documents, email is the preferred contact method. Include a clear subject line and your current contact details so we can understand your request and get back to you without avoidable delays. Please don’t send passwords or full payment card details by email.
Contact Form
Response Time
Most enquiries are answered within one business day. For issues requiring extra checks or documentation, response times may be longer depending on the complexity and the information needed. If your matter is urgent, use live chat for the fastest assistance; email and support tickets are handled in order and we’ll update you as soon as there’s progress.
Feedback
Have suggestions or ideas on how to site could be improved? Send your feedback via live chat, email or the feedback form. We review every message carefully and use suggestions to shape features, fixes and promotions. Your input helps us prioritise updates and make the site easier to use. Thanks for helping us improve the experience.